Cancellation and Refund Policy
We want you to feel confident before a project begins, which includes knowing how cancellations and refunds work. This page gives a general overview. The terms in your signed project agreement always take precedence.
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Tell us about your book. A publishing consultant will reply within one business day.
Your details and manuscript stay confidential.
General Policy
- You may cancel a project at any time by notifying us in writing.
- Refunds are based on the work completed at the time of cancellation, including drafts, designs, and files already delivered.
- Work that has been delivered and approved is non-refundable.
- Third-party costs already paid on your behalf, such as ISBNs, printing, or platform fees, cannot be refunded.
- Specific terms for each service are listed in your project agreement before work starts.
How to Request a Cancellation or Refund
Write to us
Email info@pacificpublishinghouse.com with your name, project, and request.
Review
Your project manager reviews the work completed and the terms of your agreement.
Response
You receive a written response explaining what applies to your project.
Resolution
Approved refunds are issued to the original payment method.
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Your Book Deserves a Proper Publisher
Tell us where your manuscript stands. You will get an honest assessment and an itemized quote before any work begins.
Second line: (737) 220-1842 · info@pacificpublishinghouse.com
Frequently Asked Questions
Straight answers to what authors ask us most. If yours is not here, ask us directly.
Yes. Any refund is based on the work completed and delivered up to the date of your written request.
Approved refunds are processed promptly. Your bank may take several business days to show the credit.
Email info@pacificpublishinghouse.com or call (737) 415-9354.